Privacy Policy

Privacy Policy

Last Revised: December 2024, Effective date

Advanced One Solution is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our document preparation services. By using our services, you agree to the collection and use of your information in accordance with this policy.

We collect the following types of personal information to provide our document preparation services:

• Personal Identification Information: Name, address, phone number, email address.
• Financial Information: Mortgage details, income information, debt information, and other financial data required for document preparation.
• Government-issued Identification Information: Social Security Number (SSN), Driver’s License, and other identification information as required by the service.
• Technical Information: IP address, browser type, and usage data through cookies or tracking technologies when you visit our website.

The personal information we collect is used for the following purposes:

• Document Preparation Services: To prepare, process, and finalize documents, including loan modifications, foreclosure prevention, and other related services.
• Customer Communication: To communicate with you about the status of your document preparation, respond to inquiries, and send important updates or reminders.
• Website Improvement: To analyze website traffic, improve user experience, and tailor content and services.
• Legal Compliance: To comply with applicable laws, regulations, and industry standards in providing services.

We may share your information with the following:

• Service Providers: Trusted third-party vendors who assist us in providing services, such as document preparation, communication tools, or payment processing. These vendors are bound by confidentiality agreements and are not authorized to use your personal information for any other purpose.
• Legal Obligations: If required by law, we may disclose your personal information to comply with legal obligations or in response to lawful requests by public authorities (e.g., a court order or government investigation).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we have collected about you.
• Correction: You can request corrections or updates to your personal information if it is inaccurate or incomplete.
• Deletion: You may request the deletion of your personal data, subject to certain legal limitations.
• Opt-out: You may choose to opt-out of communications by following unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in the Contact Us section.

We implement appropriate physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We may use cookies and similar tracking technologies on our website to enhance user experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device. You can manage cookie settings through your browser preferences. However, disabling cookies may affect your ability to access certain features of our website.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we will securely dispose of it.

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update this policy, we will post the revised version on our website and update the Effective Date (last revised: December 2024). Please review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Advanced One Solutions

21250 Hawthorne Blvd. Suite 500Torrance, CA, US 90503

Office 888-454-8242 Fax 424-529-3654  info@advancedonesolutions.com