PRIVACY POLICY

Last Revised: December 2024, Effective date

Advanced One Solution is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our document preparation services. By using our services, you agree to the collection and use of your information in accordance with this policy.

We collect the following types of personal information to provide our document preparation services:

• Personal Identification Information: Name, address, phone number, email address.
• Financial Information: Mortgage details, income information, debt information, and other financial data required for document preparation.
• Government-issued Identification Information: Social Security Number (SSN), Driver’s License, and other identification information as required by the service.
• Technical Information: IP address, browser type, and usage data through cookies or tracking technologies when you visit our website.

The personal information we collect is used for the following purposes:

• Document Preparation Services: To prepare, process, and finalize documents, including loan modifications, foreclosure prevention, and other related services.
• Customer Communication: To communicate with you about the status of your document preparation, respond to inquiries, and send important updates or reminders.
• Website Improvement: To analyze website traffic, improve user experience, and tailor content and services.
• Legal Compliance: To comply with applicable laws, regulations, and industry standards in providing services.

We may share your information with the following:

• Service Providers: Trusted third-party vendors who assist us in providing services, such as document preparation, communication tools, or payment processing. These vendors are bound by confidentiality agreements and are not authorized to use your personal information for any other purpose.
• Legal Obligations: If required by law, we may disclose your personal information to comply with legal obligations or in response to lawful requests by public authorities (e.g., a court order or government investigation).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we have collected about you.
• Correction: You can request corrections or updates to your personal information if it is inaccurate or incomplete.
• Deletion: You may request the deletion of your personal data, subject to certain legal limitations.
• Opt-out: You may choose to opt-out of communications by following unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in the Contact Us section.

We implement appropriate physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We may use cookies and similar tracking technologies on our website to enhance user experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device. You can manage cookie settings through your browser preferences. However, disabling cookies may affect your ability to access certain features of our website.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we will securely dispose of it.

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update this policy, we will post the revised version on our website and update the Effective Date (last revised: December 2024). Please review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

11.  COMPLIANCE ON PRIVACY POLICY

The privacy policy should state that phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes:
“SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with any third parties under any circumstances.” in the privacy policy.

12.    SMS COMMUNICATION TERMS AND CONDITIONS 

The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document.

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from [Advanced One Solutions LLC ], you may receive messages related to the following (provide specific examples):

• Follow-up messages
• Billing Inquiries
• Reminders

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to SMS messages per week related to your [billing, etc.]

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from [Advanced One Solutions LLC ] in the following ways:

• Online Form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at [email protected]

Additional Options:

• If you      do not wish to receive SMS messages, you can choose not to check the SMS      consent box on our forms.

8- Standard Messaging Disclosures:

• Message      and data rates may apply.
• You      can opt-out at any time by texting “STOP.”
• For      assistance, text “HELP” or visit our https://advancedonesolutions.com/privacy-policy pages.
• Message      frequency may vary

Advanced One Solutions

21250 Hawthorne Blvd. Suite 500Torrance, CA, US 90503

Office 888-454-8242 Fax 424-529-3654  [email protected]